We’re Here to Empower You to Protect Your Money
Your Partner in Fraud Prevention & Financial Education
At Generations Community Bank, we believe informed customers are protected customers.
If you’re unsure about a text, email, or call you receive from anyone claiming to be from Generations Community Bank, don’t engage. Instead, call us at
1-888-392-7118 or stop by any branch.
How Scammers Are Impersonating People & Organizations
Bank Impersonation- Scammers pose as your bank, claiming account issues. They fake caller ID, emails, and texts to appear legitimate
Social Media Scams- Fraudsters advertise deals on social media. You pay, but the goods or services never arrive.
Investment Fraud- Scammers build trust over time and persuade you to invest through convincing fake websites — then vanish with your money.
AI Voice Cloning- Using AI, scammers clone a loved one’s voice to make urgent pleas for money that sound completely real.
Be Aware: Scammers Are Targeting Checks
Checks you write: Scammers steal checks from mailboxes or improperly destroyed documents, then use your personal information to create counterfeit checks or sell your data.
Checks you deposit: Fraudsters send fake checks and claim to have “overpaid,” asking you to return the difference. By the time the bank discovers the check is bad — which can take weeks — you may be responsible for the loss.
Understand That These Payments Act Like Cash
It’s important to know: once money is sent through these channels, it is nearly impossible to recover.
Zelle®,Wire, Transfers, Checks, Crypto, Cashier’s Checks, Money Orders
| Stop and ask yourself:
• Am I sure this offer is legitimate? • Do I know and trust who I’m paying? • If something goes wrong, can I get my money back? |
Remember: Credit and debit cards offer purchase protection, so you can dispute charges if something goes wrong. Consider using them instead of irreversible payment methods. |
What You Can Do to Stay Safe
Think Before You Send Money — Ask Yourself:
- Are you being pressured to act fast or keep it secret?
- Did someone ask you to deposit a check and send money back?
- Did you get a call, email, or message about an account issue requiring you to move money?
- Were you asked to share personal information to claim a prize, job, or inheritance?
- Were you asked to pay with gift cards, wire transfers, or cryptocurrency?
| If any of these apply, call us at 1-888-392-7118 or visit a branch before doing anything. |
Empower Yourself: Know the Warning Signs
Don’t let anyone rush you: Scammers want you to act before you think.
Be wary of unexpected requests: Don’t share personal or financial info unless you initiated the contact.
Verify before you act: Confirm identities using a trusted number or website — not the one a caller provides.
Don’t share remote access: Scammers can steal your information if you let them control your device.
Trust your instincts: If something feels off or too good to be true, it probably is.
Tips to Strengthen Your Account Security
- Use online banking and our mobile app to monitor your transactions regularly.
- Set up Account Alerts to get notified of purchases or withdrawals over a certain amount.
- Sign up for identity monitoring services through [INSERT PROVIDER OR PROGRAM NAME].
- Add a Trusted Contact Person so we can reach out if we have questions about your account’s financial safety.
- Enable two-step verification for an added layer of security every time you sign in.
Take Control: Protecting Your Identity
Consider contacting the three credit bureaus to place a freeze on your credit, which can help prevent others from opening accounts in your name.
If you suspect identity theft, check your credit report, report it to your bank and local police, and ask the credit bureaus to add a fraud alert:
Equifax
Equifax.com
1-888-378-4329
Experian
Experian.com
1-888-397-3742
TransUnion
Transunion.com
1-888-909-8872